| Facility: Points 1-5 with 5 being highest |
Response |
Points |
| 1. Exterior of restaurant clean and well maintained? |
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| 2. Interior of restaurant clean and well maintained? |
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| 3. Restrooms clean and well stocked? |
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| 4. Table top, menus, silverware and fixtures clean? |
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| Host: Points 1-5 with 5 being highest |
Response |
Points |
| 1. Were you greeted promptly upon entering? |
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| 2. Were you given a proper welcoming greeting? |
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| 3. Were you offered a seating preference? |
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| 4. Did the greeting host seem genuinely friendly and make good eye contact with you? |
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| 5. Were you offered a proper greeting upon leaving the restaurant? |
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| 6. Were you informed of who your server would be? |
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| Service: Points 1-10 with 10 being highest |
Response |
Points |
| 1. Were you greeted promptly by your server? |
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| 2. Did your server suggest a specific drink or appetizer? |
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| 3. Were your beverages served promptly? |
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4. Did your server mention the daily special?
** Were you offered the daily drink specials? |
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| 5. Did your server have good menu knowledge? |
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| 6. Was your order taken in a timely manner? |
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| 7. Was the server genuinely friendly? |
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| 8. Were the correct food and drink items delivered? |
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| 9. Did your server check back within three minutes? |
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| 10. Did your server offer you additional beverages in a timely manner? |
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| 11. Did your server anticipate your needs? |
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| 12. Did your server honor your request on a timely basis? |
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| 13. Was your table manicured in a timely manner? |
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| 14. Were you offered dessert or coffee? |
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| 15. Was your check accurate and delivered promptly? |
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| 16. Did you receive genuinely friendly service? |
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| Food: Points 1-10 with 10 being highest |
Response |
Points |
| 1. Was the hot food hot/cold food cold? |
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| 2. Did all food meet your expectations? |
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| 3. Was all food served promptly? |
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| 4. Was the food as advertised on the menu? |
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| 5. Were any special requests met? |
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| 6. Would you go back and order the same item? |
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| Food prices: Points 1-10 with 10 being highest |
Response |
Points |
| 1. Did the portions fit the price? |
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| 2. How did the staff feel about offering a discount? |
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| 3. Did the price fit the food presentation? |
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| Evaluation Information |
Response |
| 1. Overall restroom appearance? | |
| 2. Were the table and chair comfortable? | |
| 3. Was the final bill accurate? | |
| 4. General lighting in the restaurant? | |
5. Did someone other than staff try selling you anything? If yes, were they polite and honor your wishes? | |
| 6. Was the manager visible and interacting with guests? | |
| 7. Did anyone try to learn your name? | |
| 8. Was the decor inline with the theme? | |
| 9. Was the noise level comfortable? | |
| 10. Was the temperature comfortable? | |
| 11. What would you improve? | |
| 12. Based on this visit would you return? | |
| 13. Would you recommend this restaurant? | |
| 14. How would you rate your overall visit? | |